TERMS & CONDITIONS – PLEASE READ CAREFULLY
All work is carried out in good faith by a professionally trained and competent chimney sweep
It is the homeowner/tenant’s responsibility to inform the chimney sweep of any known faults and that the appliance has been safely and correctly installed by a registered installer and in a good condition to be swept
Your chimney sweep cannot be held responsible for any faults or defects discovered during the sweep process. Consumable parts, i.e. firebricks and seals, often break down and can only be identified on removal of such parts, your chimney sweep cannot be held responsible for any replacement parts or costs in such cases.
A visual inspection will be carried out on arrival, but due to the concealed nature of the chimney flue and appliances, any faults may not be identified before the sweep commences. Any faults will be reported, and advice on a remedy will be provided.
PETS & CHILDREN
It is the homeowner/tenant’s responsibility to keep pets and children supervised within the property throughout our visit. They should remain in a separate room for the duration of our visit and always have a designated responsible person with them. We cannot accept liability for loss or injury. We cannot enter a property without a responsible adult being present.
SECURITY
It is the responsibility of the homeowner/tenant to secure any valuable items at all times throughout our visit, including any furniture and breakables, away from the immediate work route or area, often multiple trips to the van are needed, meaning doors can be left open at times
WASTE
We do not remove any waste from the property, any soot and debris may be disposed of bagged up into the property’s general waste bin
FEES & CHARGES
Our full price list can be found at www.tsr-chimneysweep.co.uk
Basic inspection/minimum fee is £40.00.
We do not offer free quotes or inspection visits.
If any appliance cannot be swept due to safety issues, access, incorrectly installed appliance, or any other hazards, we reserve the right to charge a minimum of £40.00 inspection fee, any issues will be reported on inspection.
If an appointment is missed, nobody is home to provide access or we cannot gain access for any other reason, we reserve the right to charge a minimum fee of £40.00.
Although we do not take deposits, on the occasion that there are three or more chimneys to be swept, nest removals or long duration jobs, a non-refundable deposit of 50% will be required, such appointments will only be confirmed on receipt of the deposit payment
If any high access equipment is required for any part of the flue, this will be quoted for on inspection.
Gas fires will need to be disconnected before and refitted after the sweep by a GAS SAFE registered engineer. This must be arranged by the customer before and after the sweep at the customer’s expense. *We hope to be able to offer this service in the near future. *
The homeowner/tenant is responsible for removing ash and debris from the appliance/grate.
The homeowner/tenant is responsible for moving furniture, including ornaments, from the work area, the hearth and the fireplace to give a safe working space/ area. Approximately 2m clear space is needed.
You should NOT use any of the appliances for 24 hours before the sweep visit. Any appliance that is too hot for the sweep to work will incur a minimum inspection fee of £40, and a revisit appointment will be required.
Full payment is due at the end of each appointment. Card payments are preferred, cash will be accepted.